Terms & Conditions

Terms of reference

–          I/We/RR = the Company/Red Rock Writing

–          You/Client company

QUOTES: Rates are valid for 90 days from quote date. VAT is charged on our services.

RATES: In order to ensure we are fully-informed on your needs and providing the best possible work, we are not taking projects of under €600 or retainer rates of under €400 monthly.

FEES (project rate/VIP days): For projects under €1,000, 100% must be paid up front before work commences. For projects over this, 50% of the complete project fee is due upon acceptance of the quotation before work starts unless otherwise negotiated. Once the initial deposit is paid work will commence. This deposit is non-refundable once work has commenced, even if the work is cancelled. Clients receive up to three drafts, as needed, and then the final version is sent. If the client requires more changes after three revisions there will be a charge.

FEES (retainer rate): Retainer to be paid by the end of each month for that month. No work will be done in the following month until the previous fee has been paid. Partial months are charged pro-rata by working days.

DRAFTS and SIGN-OFF: Clients appoint one point of contact who coordinates all comments, meetings and input from the company. This point of contact will be responsible for final sign-off. 

TIMING: Unless negotiated otherwise, client response is expected within 3 working days. In the event that a client’s non-response creates repeated or large delays in projects, RR reserves the right to end the agreement in order to ensure they can meet planned commitments to other clients.  

ENDING THE AGREEMENT: Work can be cancelled with 2 weeks’ notice by us or the client, and all work completed is payable pro-rata.

MEETINGS: A 30-min Zoom catch-up each month is included in any rate quote. Additional and longer meetings will be charged to the retainer, reducing time available for work. If full day attendance/on-sites are requested, a full day rate of €500 + any travelling expenses apply, payable in advance.

SCOPE OF WORK (VISUAL): We supply written content and strategy. Sourcing or supplying images is out of scope. All key visuals and photographs should be licensed and/or supplied by you to prevent copyright claims.

SCOPE OF WORK (SEO): Site speed and other technical issues are critical to the user experience and for SEO issues. We will provide information/guidelines where possible on issues we identify but changing these – eg. site speed, adaptive layout, hosting – is out of scope. 

PROOFREADING: All key high-profile content written can be externally proofread, on request. While we proof the copy throughout the writing process, key content such as webpages and press releases should be closely proofed one final time once all client changes have been made.

CONTRACT/BRIEF CHANGES/RUSH FEE: Additions to the contract or changes to the original brief can be negotiated but may incur a fee. Work requested at weekends or rush work (less than 48 hours’ notice), if agreed to, will incur a 50% rush fee.

IP, COPYRIGHT AND WRITING: All content/reports written by RR remains the intellectual property of RR until the account is paid in full. After payment has been received, the content becomes property of the client and all rights are released. RR will accept no liability for the content, once accepted by the client. 

CONFIDENTIALITY: RR undertake not to release your information to third parties, unless the client consents in writing or we are obliged to under the law. In line with GDPR, you can request a copy of your information at any point from info@redrock.ie. All your files will be deleted within 1 year of contract completion.

BONUS ROUND: Did you read this far? Awesome. You’re dedicated and detail-focused and we love that in a client. Get in touch with the codewords “Red Rockstar” and we’ll work in a shiny little bonus just for you.